Word of the Day: managed service provider (MSP)
Daily updates on the latest technology terms | August 9, 2017 Courtesy of WhatIs.com
A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.
MSPs usually charge a flat monthly fee under the subscription model. This approach provides the MSP with a monthly recurring revenue stream, in contrast to IT projects that tend to be one-time transactions. MSPs often provide their offerings under a service-level agreement, a contractual arrangement between the MSP and its customer that spells out the performance and quality metrics that will govern the relationship.
To keep labor costs in check and improve efficiency, most MSPs employ remote monitoring and management (RMM) software to keep tabs on clients’ IT functions. RMM software lets MSPs remotely troubleshoot and remediate issues with servers and endpoint devices. With RMM, MSPs can manage numerous customers’ IT systems simultaneously.
Integrated Technology Group is a managed service provider. But, what stands us apart is that we design and implement network infrastructure built around your business needs. Like an IT solutions provider, we do provide services on a time-and-materials basis, but our preference is to establish long-term relationships with our clients, becoming in effect, an integral part of their team. We focus on your business to enhance the demands of your operation with improved access, performance and security.
In addition to managed services, we provide cloud solutions and security, currently a major focus of many companies; corporate network security and support which we approach with a comprehensive network security audit that outlines potential vulnerabilities; email solutions; and disaster plan and recovery.
Network security is our business
Following the network security audit, our approach to securing your network is to provide your company with: a list of potential security threats; remediation effort recommendations; and then correct any addressed security risks. We have the computer and network security expertise to help you plan, install, optimize and manage the complex network infrastructure that enables your critical business applications.
Keep your network safe! Contact us today for more information at firstname.lastname@example.org or call 518.479.3881.